Chapman Digital LLC
Originally Effective: October 27, 2026
Last Updated: November 11, 2026
This Version Takes Effect: December 11, 2026
This version of the policy takes effect on December 11, 2026. Until then, the version effective October 27, 2026 continues to apply. Chapman Digital will use content for its own model training, as described in Section 2, only on content submitted on or after December 11, 2026.
Chapman Digital LLC (“Chapman Digital,” “we,” “us,” or “our”) operates CD-AI at https://chapmandigital.ai. Our company website is https://chapmandigital.com.
CD-AI is intended exclusively for individuals age 18 or older. This policy describes how we handle personal information in connection with CD-AI, including its accounts, chats, uploaded files, and workspaces.
This policy covers CD-AI, including custom models we offer on it, such as Triavera AI. It does not describe the separate collection practices of our company website unless expressly stated. Your use of CD-AI is also governed by the CD-AI Terms of Service.
1. Information we collect
Account and authentication information
When you register, we collect your full name, email address, and password for account creation and authentication. Passwords are stored using salted hashes rather than readable password values.
Chats, uploads, and workspace information
We collect and store the content you submit to or generate through CD-AI, including:
- Prompts, messages, conversation history, and generated responses.
- Uploaded files and documents.
- Text extracted from documents and vector embeddings, which are numerical representations used to search and retrieve relevant content.
- System instructions, custom configurations, workspace settings, and saved preferences.
Memory, notes, and channels
- Memory: When memory is on, models can save facts from your chats about you and your work and use them in later chats. You can view and delete your memories in Settings.
- Notes: We store the notes you create, including chats held inside a note. When allowed, models can read, search, and edit your notes.
- Channels: We store messages, files, replies, and reactions posted in channels. Channel members and any model added to a channel can read its messages, and models can search and summarize channel content.
Shared chats and folders
When you share a chat or folder, we store the shared copy and the link to it. Open sharing is enabled on CD-AI, so a shared chat link may let anyone who has the link view that chat without signing in. Shared folders are visible to the collaborators you choose.
Automated features
- Sub-agents: Background AI tasks that you or a model start make additional requests to AI models and tools. We store their results with your chat.
- Notifications: Notifications can be sent to destinations configured in CD-AI, such as webhooks. A notification can include message content.
Ratings, feedback, and usage
We collect ratings you give responses, model comparisons, and feedback you send. We also record usage information such as token counts, models and tools used, and activity over time. You can see your own usage, and administrators can see usage across the platform.
Support communications
We collect information you provide when contacting us for support, giving feedback, or submitting a privacy request.
Technical information and activity records
Our application, infrastructure, and integrated tools collect technical information and usage records. These can include IP addresses, browser and device information, session identifiers, page and feature activity, timestamps, and diagnostic or error information.
We also use cookies, browser storage, advertising trackers, analytics, and session-replay or screen-recording tools, as explained in Section 3.
2. AI processing and training
Processing your requests
CD-AI sends content to external AI services as needed to generate responses and perform requested features. Depending on the processing route and feature, that content can include prompts, relevant conversation history, system instructions, uploaded files, extracted document content, retrieved knowledge, and memories.
Some models on CD-AI are custom models we build on top of external AI services. For example, Triavera AI sends your prompt to several external AI services and uses an AI model to compare their answers and write a final response. When you use a custom model, your content may go to each external AI service it uses.
Our model training
Chapman Digital may use your prompts, uploaded content, generated responses, ratings, and feedback to train, fine-tune, and evaluate AI models, including custom models such as Triavera AI. CD-AI does not currently offer an opt-out from this use. Do not submit content you do not want used this way.
External provider training
Some processing routes permit external AI providers to use submitted content for model training. CD-AI does not currently provide a separate training-specific notice, opt-in, or opt-out before content reaches those routes.
Provider permissions and retention practices vary. CD-AI does not offer a platform-wide guarantee that content is excluded from model training or retained for zero days.
3. Cookies, analytics, advertising, and session replay
We use essential authentication cookies and browser storage, usage or product analytics, error-monitoring tools, advertising pixels or marketing trackers, and session-replay or screen-recording tools.
These tools support account sessions, help us understand platform use and diagnose problems, and support advertising or marketing measurement. Session-replay tools record or reconstruct interactions with the platform.
Nonessential tracking currently starts automatically. CD-AI does not currently provide an in-application control to disable this tracking.
No content masking or exclusion has been configured for replay and monitoring tools. Depending on their actual capture behavior, content displayed or entered in the platform may be available to those tools.
Whether advertising or analytics vendors can use information for their own purposes depends on the applicable tool, terms, and settings.
Browser settings may limit some cookies or tracking, but they do not necessarily prevent every collection method.
4. How we use information
We use information to:
- Create accounts, authenticate users, and operate CD-AI.
- Process prompts and provide AI responses and document-related features.
- Store chats, files, workspaces, memories, notes, channels, shared links, and preferences.
- Train, fine-tune, and evaluate AI models, including custom models such as Triavera AI, as described in Section 2.
- Run sub-agents and send notifications that you or administrators configure.
- Respond to support communications and privacy requests.
- Diagnose errors, maintain service availability, and understand platform usage.
- Support the analytics, advertising, and monitoring activities described in Section 3.
- Protect the platform, investigate misuse, enforce our terms, and meet legal obligations.
5. Administrator access and disclosure to others
Chapman Digital administrators
Administrators can access stored private chats, uploaded files, memories, notes, channel messages, and usage data through the administrative interface and through database or server access. Access permissions are governed by account roles, and administrator accounts use multifactor authentication.
Other users and people with your links
Content you post in a channel is visible to its members and to models added to the channel. Folders you share are visible to the collaborators you choose. Because open sharing is enabled, anyone with a link to a chat you share may be able to view it without signing in.
Notification destinations
When notifications are configured, information about chat activity, which can include message content, is sent to the configured destination, such as a webhook endpoint.
AI and infrastructure services
We disclose information to external AI services and the infrastructure or storage services involved in processing requests and operating CD-AI.
Analytics, monitoring, and advertising services
The tools described in Section 3 receive the information collected through their integrations. Their permitted uses depend on their terms and our configuration.
Legal matters and business transfers
We may disclose information when required by applicable law or valid legal process, or as legally permitted to protect rights, investigate misuse, and address security threats.
Information may also be transferred in connection with a merger, acquisition, reorganization, or sale of business assets, subject to applicable legal requirements.
6. Data location and security
We store CD-AI data in the United States and other countries.
Our verified safeguards include HTTPS/TLS for data in transit, salted password hashing, multifactor authentication for administrators, and role-based access restrictions.
No method of transmission or storage can provide an absolute guarantee of security.
7. Retention and deletion
Saved content
Saved chats and uploaded files have no automatic expiration. CD-AI also stores associated extracted text and vector embeddings. Memories, notes, channel messages, and shared links are also kept until they are deleted or the account is deleted.
You can use available application controls to export chats or account data, delete individual chats, delete uploaded files separately, delete memories, delete shared links, and initiate account deletion. Deleting a shared link stops new access to it, but people who already viewed the shared chat may have copied it.
Content used for model training
Deleting content does not remove what a model has already learned from it. Content already used to train or fine-tune a model may continue to influence that model after you delete the original.
Logs
Retention varies by log type.
Backups and external services
Deleting content through CD-AI does not necessarily remove every copy retained in backups or by external services at the same time.
We may retain limited information where required by law or otherwise permitted under applicable legal exceptions.
8. U.S. privacy rights and requests
Depending on your state of residence, our processing practices, and the laws applicable to our business, you may have rights to:
- Access or obtain a copy of your personal information.
- Correct inaccurate personal information.
- Request deletion, subject to applicable exceptions.
- Opt out of certain sales, sharing, targeted advertising, or covered profiling.
- Limit certain uses of sensitive personal information.
- Appeal a denied privacy request where applicable.
Use the available in-application export and deletion controls or contact privacy@chapmandigital.com to submit a privacy request. We may need to verify your identity or an authorized agent’s authority for certain requests. We will respond within applicable legal deadlines.
We will not discriminate against you for exercising your applicable privacy rights.
9. Adult eligibility and sensitive information
CD-AI is for individuals age 18 or older. Individuals under 18 may not use the service. Contact us if you believe an account or content has been submitted contrary to this age restriction.
Avoid submitting passwords, authentication secrets, payment credentials, or other highly sensitive information through chats or uploads. Consider the administrator access, third-party processing, our own model training, external provider training, sharing, and tracking described in this policy before submitting confidential information.
10. Third-party websites
Links from CD-AI may take you to independently operated websites. Those websites have their own privacy practices.
Integrated AI, analytics, advertising, monitoring, and other services that receive CD-AI information are addressed in the sections above; they are not merely external links.
11. Changes to this policy
We will post updates on this page and revise the Last Updated date. For material changes, we will provide additional notice as appropriate and obtain consent where required before implementing the relevant change. Continued use alone will not be treated as consent where applicable law requires a separate affirmative choice.
12. Terms of Service
Your use of CD-AI is governed by the CD-AI Terms of Service, including its agreement to resolve most disputes through individual binding arbitration. If this policy and the Terms of Service describe a privacy practice differently, this policy controls for that practice.
13. Contact
Chapman Digital LLC
500 Grossman Dr # 1198
Braintree, MA 02184, USA
Application: https://chapmandigital.ai
Company website: https://chapmandigital.com
Privacy requests: privacy@chapmandigital.com
Support: support@chapmandigital.com
Legal notices: legal@chapmandigital.com